In March, Disaster Recovery Journal released a podcast featuring James Donnelly (“J.D.”) who was interviewed by the Founder and Chief Resilience Officer Vanessa Vaughn Mathews of Asfalis Advisors (an M Booth strategic partner). Although the actual interview was conducted last winter, there are many lessons in here that hold up quite well when looking through the lens of COVID-19, social justice and civil unrest. The podcast covers the definition of reputation management, how it aligns with broader risk management/business continuity, how to build reputation, the stages of reputation resilience, “incomplete” crisis plans, how “preparedness” often follows big crisis events, media sensationalism, activist attention, and the challenges/impediments to good resilience building. We encourage you to listen and let J.D. know if you have any questions!
